Return & Exchange Policy

Last Updated: 05-11-2025

Thank you for shopping at DiscountMela.com. We strive to provide you with a hassle-free and transparent shopping experience. If you’re not completely satisfied with your purchase, we’re here to help with returns and exchanges.

Order Cancellation

  • You can cancel your order only before it has been shipped.
  • Once the order is dispatched, it cannot be canceled through the website.
  • If the product has already been shipped and you still wish to cancel, please follow the return process.

 

Return and Exchange Eligibility

  • Returns and exchanges are applicable only on select products.
  • Eligibility and conditions specific to each item are clearly stated on the respective product pages.
  • Products must be:
  • Unused and in original condition
  • In original packaging with tags and invoice
  • The standard return/exchange window is 72 hours (3 days) from the date of delivery, unless otherwise mentioned.

 

Mandatory Return Proof – Shared Unboxing Video

To successfully initiate a return or exchange, you must provide a product unboxing video recorded from the moment the package is opened.
The video must clearly show:

  • The sealed package
  • The unboxing process
  • Any defect, damage, or issue (if applicable)

⚠️ Return/exchange requests without an unboxing video will not be eligible for further processing.

 

Accepted Return Reasons

You may return or exchange the product if:

  • The product is defective, damaged, or not as described.
  • The item received is different from the one ordered.
  • Accessories or parts are missing (if applicable).

 

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used, washed, or altered products
  • Items marked as "final sale", "non-returnable", or customized
  • Personal care or hygiene products
  • Products damaged due to customer handling

 

How to Request a Return or Exchange

To initiate a return or exchange, please send an email to:
📧 help.discountmela@gmail.com

In your email, mention the subject line:
@returntodiscountmela – [Order ID]

Include the following details:

  • Full name
  • Order ID
  • Reason for return/exchange
  • Unboxing video link or attachment
  • Images (if applicable)
  • This helps us identify and resolve your issue faster.

 

Return Pickup & Self-Shipping

  • If a pickup service is available at your location, a pickup will be arranged within 2-3 business days.
  • If pickup is unavailable, you will be required to self-ship the product to the address shared by our support team.
  • Return shipping charges may apply based on the product and return reason.

📦 Please ensure proper packaging during self-shipping. DiscountMela.com is not responsible for items lost or damaged in transit.

 

Refund Timeline & Mode

  • Once your returned product is received and inspected, we will notify you regarding approval or rejection.
  • Approved refunds are processed within 7-10 business days.
  • Refunds will be issued via:
  • Original payment method (for prepaid orders)
  • Bank transfer or store credit (for COD orders)

 

Exchange Terms

  • Exchanges are subject to product availability.
  • If the requested item is unavailable, you may opt for a refund or store credit.
  • Reverse pickup or re-shipping charges may apply.

 

Policy Changes

This Return & Refund Policy may be updated from time to time without prior notice. Please check this page for the latest version before initiating a return or exchange.